Client Support Executive
Karad,
India
Job Title: Client Support Executive
Type: Full Time
Probation Period: 5 Months
Location: On-site (Karad, Maharashtra, India)
Description:
At Madhumitra Advanced Clinic for Diabetes & Obesity, our patients are our top priority. Ensuring that they receive the best experience, whether digitally or during in-person consultations, is our responsibility. To achieve this, we continuously strive to build efficient systems that enhance patient experience.
The Patient Care Department plays a pivotal role in making this vision a reality. As a Client Support Executive, you will engage with patients over time, addressing their queries, questions, and bridging the gap between healthcare professionals and patients. Additionally, you will track a patient’s health journey from the moment they join Madhumitra, assisting them if they encounter any issues.
This position offers exciting opportunities to interact with patients of diverse backgrounds. It is also highly rewarding, providing many satisfying moments.
We eagerly want to welcome you to our team!
Responsibilities:
- Communicate with clients on a day-to-day basis and resolve their queries.
- Oversee the customer service process.
- Act as a mediator between healthcare professionals and patients.
- Conduct quality assurance surveys with customers.
- Possess excellent product knowledge.
- Gain basic knowledge about health and lifestyle.
Requirements:
- Minimum qualification: Diploma or Bachelor’s degree in any field (pursuing candidates are also welcome).
- Experience: 0-1 year (Freshers).
- Languages: Marathi, Hindi (English proficiency is a plus).
- Excellent interpersonal and communication skills.
- Proficient in operating computers, tablets, and mobile devices.
- Familiarity with conflict resolution techniques.
Remember, Madhumitra Advanced Clinic for Diabetes & Obesity is an equal opportunity employer. We encourage applications from candidates of diverse backgrounds, regardless of age, gender, race, religion, disability, or sexual orientation.
By applying to this job, you agree to our Terms and Conditions
Responsibilities
- Lead the entire sales cycle
- Achieve monthly sales objectives
- Qualify the customer needs
- Negotiate and contract
- Master demos of our software
Must Have
- Bachelor Degree or Higher
- Passion for software products
- Perfect written English
- Highly creative and autonomous
- Valid work permit for Belgium
Nice to have
- Experience in writing online content
- Additional languages
- Google Adwords experience
- Strong analytical skills
What's great in the job?
- Great team of smart people, in a friendly and open culture
- No dumb managers, no stupid tools to use, no rigid working hours
- No waste of time in enterprise processes, real responsibilities and autonomy
- Expand your knowledge of various business industries
- Create content that will help our users on a daily basis
- Real responsibilities and challenges in a fast evolving company
Our Product
What We Offer
Each employee has a chance to see the impact of his work.
You can make a real contribution to the success of the company.
Several activities are often organized all over the year, such as weekly
sports sessions, team building events, monthly drink, and much more
Perks
A full-time position
Attractive salary package.
Trainings
12 days / year, including
6 of your choice.
Sport Activity
Play any sport with colleagues,
the bill is covered.
Eat & Drink
Fruit, coffee and
snacks provided.
